Frequently Asked Questions


What Is Your Refund Policy?

We stand behind our promise to provide high-quality pieces to our customers. Due to this, The Vault Brand currently doesn't offer refunds or exchanges. We understand that this might be an inconvenience, but if there is an discrepancy with your order, please reach out to us via email at shopthevaultbrand@gmail.com. 


What If My Order Is Damaged?

Customer satisfaction is our number one priority. If your order arrives damaged, please send us a detailed description of the damages along with images of the item(s) via email at shopthevaultbrand@gmail.com. We will address your concern within 24-72 hours. 


What Is Your Shipping Policy?

All orders will be processed and shipped within 24 hours of being placed. That's pretty fast, right? We do our best to ensure that you have your items on time.


What If I Have Additional Questions?

If you have other questions that's not addressed above, please feel free to send us a email via shopthevaultbrand@gmail.com. We typically respond within 24-72 hours.